Support

In addition to a wide range of bespoke services, Luminis offers standard packages of support & maintenance to complement the type of support available to developers through the open source developer community. These standard packages are primarily aimed at teams of 1-15 developers and provide these teams with:

Access to our knowledge base: access to the Luminis extranet, featuring our issues database, known problems and rectifications, announcements and important news.

Resolution Support: the services of our product experts in resolving any problems or bugs you encounter on a timely and responsive basis.

Response times are based upon normal office hours in mainland Europe; for response times in your time zone please contact us.

These cost-efficient packages can also be extended an customised to suit particular requirements, please contact us to request a bespoke quotation.