Standard Support Packages
Software eligible for Standard Support Packages
- Apache Felix
- Apache ACE
Standard Support Packages Summary
|
|
Single Developer Support |
Team Support (2-15 developers) |
| Contact Person | Named Individual | Up to 3 named contacts |
| Access to extranet (issues database, rectifications & announcements) |
Y |
Y |
| Number of incidents | <=10 incidents per year | <=20 incidents per year |
| e-mail support |
Y |
Y |
| Telephone support | Level 2 only | Level 2 only |
| Price per annum* | ||
| Level 1 | €2,500 | €4,000 |
| Level 2 | €3,000 | €5,000 |
| Response Time (minimum) | ||
| Level 1 | 2 business days | 2 business days |
| Level 2 | 1 business day | 1 business day |
| Emergency | n/a | 4 hours (level 2 only) |
* Excluding any applicable taxes